Help & FAQ

Answers to the most common questions about Pedalia, grouped by who's asking. Can't find yours? Our contact form is the next step.

Selling privately

How do I list my bike?
From a blank form to a published listing, step by step.
Why isn't my listing online?
What each status means, and what you can do about it.
How long does my listing stay online?
60 days from publication, plus reminders and how to relist it.
How precisely is my location shown?
What's public, and why the map only shows an area.
What price am I allowed to state?
The full end price, what isn't allowed, and why you can't announce a reduction.

Buying

How do I search and filter bikes?
The filters and sort options on the bikes list.
How do I contact a seller?
Starting a conversation, and what to keep in mind.
What does Aktionspreis mean?
How a shop's reduction is calculated, and what you see of it.
How do I buy a used bike safely?
Buying privately versus from a shop, and a few precautions.

For shops

How do I register my shop?
Four steps: register, confirm your email, complete your profile, review.
What does verifying my shop need?
What we need, what happens on approval, and what to do if rejected.
What does the shop subscription cost and how is it billed?
Price, billing cadence, payment method and what happens if a payment fails.
How do I cancel my shop subscription?
Only through Pedalia, running to the end of the period you paid for.
How do I publish my prepared listings?
For invited shops: publish everything, a sample first, or review one by one.
What are the rules for price reductions?
Requirements, duration, and what isn't allowed outside the Aktionspreis function.

Account & rules

How do I report a listing, a shop or a user account?
Signed in or as a guest, the reasons per type, and what to do in an emergency.
What happens after I report something?
A person reviews every report; the outcome comes by email.
How do I delete my account?
Write to us — we'll delete it for you, within one month.