How do I delete my account?

Send us an informal message at [email protected], the address in our Imprint, or use the contact form — ideally from the email address your account uses. We handle your request within one month (the legal deadline for it) and may ask you for a little more to confirm it's really you.

• Account and profile data is stored for the duration of the user relationship. After it ends, the data is erased or its processing restricted, unless a retention obligation or a need to defend legal claims requires otherwise.
• Listings are removed from public view when they are deactivated, expire or are deleted. Records may be kept beyond that point for evidentiary purposes, in particular to handle notices and complaints under Regulation (EU) 2022/2065.
• Data on reports, moderation decisions and complaints is stored for the handling of the relevant matter. It is retained for longer where this is necessary to comply with statutory documentation duties, to assess repeated infringements, or to defend against specific claims.

The full rules are in the Privacy Policy.

If you have your account deleted, it doesn't end a running paid subscription early: it continues until the end of the billing period you've already paid for. See “How do I cancel my shop subscription?” for more.