How do I delete my account?

Send us an informal message at [email protected], the address in our Impressum, or use the contact form — ideally from the email address your account uses. We handle your request within one month — that's the legal deadline for it — and may ask you for a little more to confirm it's really you.

• Account and profile data is stored for the duration of the user relationship. After it ends, the data is erased or its processing restricted, unless a retention obligation or a need to defend legal claims requires otherwise.
• Listings are removed from public view when they are deactivated, expire or are deleted. Records may be kept beyond that point for evidentiary purposes, in particular to handle notices and complaints under Regulation (EU) 2022/2065.
• Invoice and payment data is subject to commercial and tax retention obligations, in particular under § 212 UGB and § 132 BAO, and is retained for seven years.

The full rules are in the Privacy Policy.

If you have your account deleted, it doesn't end a running paid subscription early — it continues until the end of the billing period you've already paid for. See “How do I cancel my shop subscription?” for more.