Right after you submit, you see an on-screen confirmation (“Report received”). A short confirmation email follows as well, sent to your account's address or, if you report as a guest, to the address you gave.
We don't decide on a solely automated basis, and the number of reports on something decides nothing by itself.
We email you the outcome: either no rule violation was found and nothing was done, or measures were taken. That email names only what was reported — a listing, a shop or an account — never the details of any measures taken.
Within six months of receiving the email with the decision, you can contest it. The email includes a contact button for that.
If nothing is done, the reported side hears nothing about your report at all. If we do take action, we tell them the reason and how to contest it. We never tell them who reported them.
If you have your account deleted before a decision is made, we can no longer tell you the outcome.
For the rules behind these decisions, see the Listing Rules and the Terms of Use.
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