How do I cancel my shop subscription?

The payment portal manages your payment method and invoices, but has no cancel option of its own. Only your shop's main contact can cancel, and giving a reason is optional.

The dialog shows you how long your shop stays online: until the end of the billing period you've already paid for. Periods already paid for aren't refunded pro rata.

We confirm receipt of your request by email, our team processes it personally, and a final email tells you the exact end date. From that date, your shop page and listings come off the marketplace automatically.

Until we've processed your cancellation, you can withdraw it at any time with “Withdraw cancellation” — nothing about your subscription changes. Once we've confirmed the cancellation, the only way to stay is to get in touch with us.

You can restart your subscription from the billing page at any time. The introductory price doesn't apply again — see “What does the shop subscription cost and how is it billed?” for more.