How do I report a listing, a shop or a user account?

First you choose whether to report signed in or as a guest. A report from a signed-in account is reviewed first, and we already know how to reach you. As a guest, we need at least your email address — only to let you know the outcome; it isn't verified.

For a listing:

• The price is not real, or costs are hidden
• Wrong category, or the same bike listed repeatedly
• The photos are not the seller's own
• This is not a bike, or is something we do not allow
• A business is selling through a private account
• Offensive or unlawful text or images
• The listing looks fraudulent, or the bike does not exist
• I believe this bike is stolen
• Something else

For a shop:

• False address, VAT number or credentials
• This business does not appear to exist
• It is passing itself off as another shop or brand
• It is selling items we do not allow
• This shop appears fraudulent
• Something else

For a user account:

• Abusive or harassing messages
• A threat, or a risk to someone's safety
• Attempted fraud in messages
• Pretending to be someone else
• Spam or automated misuse
• Something else

Adding details is optional, except for “Something else” — there we need a short description (500 characters max).

The reported person or shop is never told who filed a report. If you report someone from inside a chat, the other person may still work out it was you, since a chat only ever has the two of you in it. We never give them your name regardless.

When you report the person you're messaging, we look at that chat as part of reviewing the report. In the report form you can also tick “Also block this person” — or block the person directly via “Block person” in the chat at any time, independent of any report.

Blocking is not a report: nobody at Pedalia is notified. While it stands, neither of you can send a message in any conversation between you; the existing history stays readable, and the other person is never told why they can no longer send messages. You can lift it either in the chat itself or under Profile → Blocked people. If someone is harassing or threatening you, report them as well — blocking alone doesn't reach us.

If you report the same listing, shop or person again while your first report is still open, we show you the report you already filed instead of a new form. If something genuinely new or urgent has come up, please use the contact form. Once a decision has been made, you can report again if something changes.

A listing, shop or account that has been removed, blocked, expired or deleted can no longer be reported. The dialog links you to the contact form instead.

Reports about a suspected stolen bike, and reports about a risk to someone's safety, are reviewed with priority. If you're in immediate danger, call the police on 133, or 112.